Retro n Vintage Classics has a No refund, Exchange-only Policy for damaged or defective Items. You must contact us about any damaged or defective item within 30 days of the delivery date and provide proof of purchase to qualify for a resolution of the issue. We offer multiple solutions when your order is not right. To help make your order perfect, we may require a photo and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at our Return Center, we reserve the right to exchange or replace the item. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date. Simply visit our Contact page to get started.